Terms & Conditions
Swimming Lessons
Payment:
Swimming lessons are paid monthly via direct debit through GoCardless.
Lessons may also be paid in advance quarterly, semi-annually or annually via BACS, cash or card. Prior written agreement must be made via acsmakewaves@gmail.com.
All block payments must stay 4 weeks in credit and are subject to a £10 admin fee.
Lessons run at Town Mills pool in Torrington will only run in term time and as such must be paid by BACS, cash or card in advance of each term.
Direct debit amounts are calculated as follows; price of lesson, multiplied by the number of lessons per year, divided by the number of months per year.
The first payment may be a different amount based on the number of lessons remaining in the month at the time of booking.
Make Waves Swim School Ltd will deem a swimmer's offered position terminated by a lack of advance payment or communication regarding the same.
Water Hygiene:
All non-toilet trained swimmers must follow the double nappy rule. Base layer of a swim nappy or re-useable version. Top layer of a cuffed neoprene style short. This is vital and must be adhered to - please ask any questions you may have.
All swimmers to have long hair tied up. 3 years and up to wear a swim hat.
Cancellation and Refunds:
Cancellations within your 14 day Cooling Off Period will be refunded minus the cost of any lessons provided.
Cancellations after your 14 day Cooling Off Period will not be refunded.
Cancellation requests must be made in writing to acsmakewaves@gmail.com a minimum of 2 weeks prior to your next direct debit.
Make Waves Swim School Ltd reserves the right to change swimmers' class day, time and teacher at any time. When possible, prior notice will be given.
Lessons cancelled by Make Waves for any reason will be rearranged. If they cannot be rearranged, a credit will be applied to your Make Waves Swim School Ltd account.
Credits may be deducted from future direct debits for swimming lessons or used toward other products and services available from Make Waves Swim School Ltd, excluding food and drink.
Credits may also be gifted to another current or new swimmer. Please note that the value of the lesson may be gifted, not the specific class day and time.
Credits have no expiry date.
A £30.00 administration fee will apply to credits and refunds.
Missed Lessons:
Each swimmer is entitled to 2 make-up lessons per calendar year. These may not be rearranged, banked or rolled over. Make-up lessons are subject to availability and may not be booked more than one week in advance.
Further make-up lessons may be granted upon written receipt of a request for exceptional circumstances. If granted, make-up lessons are subject to availability, and must be taken by the end of the calendar year, or within one month of the initial absence. Make-up lessons may not be re-booked and as such can only be booked in the week of intended attendance.
Bonus Lessons:
As an added extra, swimmers aged 5 years and under will receive 3 Bonus Lessons per calendar year as a Thank you for swimming with us.
Swimmers over 7 years old will be gifted 6 bonus lessons per calendar year as a Thank you for swimming with us.
These may not be banked, rolled over, or rearranged once booked. Bonus lessons are subject to availability and may not be booked more than one week in advance.
Play Cove:
Make Waves Swim School Ltd swimmers of the appropriate age for the space (5 years and under) receive FREE access to Make Waves Play Cove. This FREE access includes the swimmer and one adult, and must be booked through our website - a code will be provided.
Swimmers who have a younger sibling who is entering Play Cove may attend the same session FREE as a mentor to their younger sibling. One adult may also enter the play centre FREE with the mentor who swims.
Free access will be revoked upon cancellation of swimming lessons.
Play Cove Terms and Conditions must be followed.
Data Protection Act 2018
Make Waves Swim School Ltd collects and stores data on our swimmers supplied directly by our clients via enrolment forms, emails, social media, telephone and face to face conversations. We use this information to organise, structure and plan our swimming lessons that you have paid Make Waves Swim School Ltd to deliver. We promise not to hold ANY third party information about you. Make Waves Swim School Ltd only collects data in relation to the completion of effective swimming lessons and will not retain information that is not necessary.
Make Waves Swim School Ltd and “we” include the swimming instructors and administrative staff contracted to manage, organise and deliver the lessons provided.
Make Waves Swim School Ltd will NOT, without your prior permission, sell, publish or share information you have entrusted to us.
GoCardless privacy policy can be found here. Privacy Centre | GoCardless
Pool Hire
Payment is required to confirm your booking. Your booking will be cancelled if payment has not been received within 12 hours of booking confirmation.
One of the booking party must be over 18.
A ratio of 1 adult to every 2 children under 1.4m tall is required (i.e. won’t be able to stand in the pool).
Everyone has to shower before entering the pool.
No jewellery to be worn in the pool. (Particularly earrings).
Any children not 100% toilet trained must wear a swim nappy (disposable or swim version of a reusable) WITH a neoprene style over nappy on top. You cannot swim with your child if you do not have both types of nappies, disposable first, then neoprene nappy over the top.
Floats must be used with caution, and kept at least 1m from the side of the pool.
Each slot is 60 minutes. Your time slot is for the agreed time only. It will not be extended if you are early or late.
No furniture or equipment to be removed from the pool complex.
All users should be in good health and it is your responsibility to ensure that the pool, the pool chemicals and the pool environment will not affect any medical condition they suffer from by your doctor in a consultation if necessary.
No one is to use the pool under the influence of alcohol or drugs
No food, drink or breakables may be used in the pool or anywhere else including the changing room.
For any bookings, cancellations within 48 hours of the booked time will be charged at the full amount unless we can fill the slot. The booking is not transferable unless authorised by Make Waves Swim School Ltd.
Any damages at all, must be paid for in full by the lead hirer / person booking the private slot.
By paying for a slot the payee accepts the T & Cs in full. The individual that pays (payee) enters into an agreement with Make Waves Swim School Ltd (of Unit 6 Hockin Park, Caddsdown Industrial Estate, EX39 3DX) that any damage during that slot (or discovered after that slot) however caused, shall be paid for in full by the payee. The payee will receive written confirmation of the cost of repairs required for any damage and be required to pay for those repairs within 14 calendar days of receiving the written confirmation of cost and repairs.
The Play Cove
Promotions & discount codes:
Promotions and discount codes are only valid for orders placed online.
Promotions and discount codes are not valid in conjunction with any other voucher code or offer, unless otherwise stated.
Promotions and discount codes entitle you, at the time of ordering, to a saving on a new order placed via our website.
We reserve the right to decline orders where, in its opinion, a promotion code is invalid.
Promotion codes are only valid on specific sessions, while stock last and may be withdrawn at any time.
Only one code can be used per order.
Bookings made using Promotions and discount codes are subject to The Play Cove cancellations and refunds policy.
Promotional codes and discounts have a maximum discount value of £7.95 per booking.
Cancellations & refunds:
Should you wish to cancel your Play Cove session, please note that Make Waves Swim School Ltd can only provide a voucher for an alternative session if you cancel 48 hours or more before the session starts.
For any cancellations made by Make Waves, the customer will receive their payment back in full. We reserve the right to cancel at any point. Any special requests made are requests that we may not be able to fulfil.
Rules of Play:
No sharp objects may be taken into the play area.
Socks must be worn at all times.
Children are the parent’s responsibility in the play area and should be supervised at all times.
Guilty parties may be asked to leave.
NO waiting or playing at the bottom of the slide.
Children should be encouraged to use the toilet before entering the play area.
Only 1 person at a time may ride the slides.
No glassware or breakables are allowed in the play area.
No food, drink or chewing gum to be taken into the play area.
When entering the play area, under 5’s should be accompanied.
Fighting or bullying will not be tolerated.
The use of balls and other loose objects as missiles is strictly forbidden.
Children who are unwell must NOT enter the play area.
NO climbing up slides.
Climbing on the netted walls or play structure is strictly forbidden.
To avoid injury, slide feet first with elbows tucked in.
Any accident or injury must be reported to a member of staff immediately.
Children must remove their shoes.
Parties (The Play Cove)
Cancellations:
A 50% deposit is required on booking. Deposits are non refundable. The outstanding balance is due 14 days before the party date. Cancellations made by the customer within 14 days of the party date will not be eligible for a refund.
For any cancellations made by Make Waves Swim School LTD, the customer will receive a credit of the full amount to their Make Waves account. We reserve the right to cancel at any point. We welcome special requests, however we can not guarantee that these can be fulfilled.
Rules of Play for Parties:
Guardians are responsible for the supervision of all children in their care at all times. It is the parents/ guardians responsibility to supervise children on the drop slide and any of the play equipment.
We provide members of staff who are first aid trained, any children who suffer from sickness, diarrhoea or contagious conditions will not be allowed within The Play Cove.
Play customers must remove their shoes before playing and for hygiene reasons MUST wear socks, and appropriate clothing. Wild play customers must keep their shoes on.
We advise that children wear long sleeves and trousers/leggings without any ropes or cords, remove objects from pockets and leave personal items with a guardian; we cannot accept any liability for losses or thefts.
Age restrictions are necessary for the safe use of equipment; children must play in the age-appropriate area.
Only food and drink purchased in The Play Cove may be consumed on the premises unless otherwise agreed for dietary/allergy/religious reasons
Photography must be restricted to your own children only, and we ask you do not stand at the bottom of the slide to take photos, management may ask to see photos if a complaint is made.
Fighting or inappropriate behaviour will not be tolerated; any parties may be asked to leave.
All customers must abide by all written and verbal instructions from staff. We do not tolerate any form of abuse towards staff.
Sparkler/firework candles and latex balloons are prohibited.
Play Cove Membership
(Swimmer & Nursery use of The Play Cove)
Make Waves Swim School Ltd swimmers under the age of 5 years old will receive membership to The Play Cove. This entitles FREE access for the swimmer and one grown-up.
Make Waves Nursery attendees under the age of 5 years old will receive membership to The Play Cove. This entitles FREE access for the swimmer and one grown-up.
Non-Swimmers and Non-nursery attendees are to pay the usual price.
Swimmers and nursery attendees must book online with their membership code, prior to entering The Play Cove.
Swimmers may attend the session before or after their lessons - subject to availability. Please check with reception first.
Play Cove memberships will be revoked upon cancellation of swimming lessons.
The Play Cove Session times and Terms and Conditions must be followed.
Memberships cannot be transferred, sold, exchanged or used for any other purpose.
Membership may not be used in conjunction with any other event or pool-based session.
Make Waves reserve the rights to cancel membership, or the scheme without consultation or communication.
If swim payments are not fulfilled, membership will be cancelled.
This also applies to pool hire attendees. Note – If the weather is poor, it is best to book in advance to guarantee entry.